Most orders are processed within the same business day from original receipt of order, and approval of credit card and shipped VIA UPS, FedEx or USPS.
We will accept the return of stock items within 30 days, provided they are in a saleable condition. A restocking charge of 15% will be applied, and for lock parts, the charge will be 25%. Shipping charges are non-refundable. Non-stock items or items held for more than 30 days are not eligible for return unless they are defective.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.