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Frequently Asked Questions

What is Arrow?

Arrow is a value-focused commercial hardware brand and part of ASSA ABLOY. It is best known for commercial locks and exit devices.

What products does Arrow make?

Arrow's product range includes cylindrical locks, deadbolts, and exit devices.

What is the difference between Arrow's cylindrical and mortise locks?

Arrow cylindrical locks install through bored holes in the door face and edge, so they are quicker and cheaper to fit and suit interior and medium-duty openings. Its mortise locks seat in a pocket cut into the door edge, are more durable, and can integrate a deadbolt, making them the choice for entrances and high-traffic or high-security doors.

Where is Arrow hardware typically used?

Arrow hardware is specified for budget-conscious commercial and multifamily openings.

Is Arrow hardware commercial grade and code compliant?

Yes. Arrow manufactures to commercial standards and tests its products to the applicable ANSI/BHMA A156.2 for bored locks and A156.13 for mortise locks. For most commercial and institutional openings, specify Grade 1 where the product line offers it, and confirm any fire-rating or ADA listings the opening requires.

How do I find the right Arrow part number or function?

Arrow locks are ordered by function (passage, privacy, storeroom, classroom, entrance, and so on), backset, door thickness, lever or knob design, and finish. Identify the function the opening needs first, then match the keyway and finish. Our team can cross-reference an existing Arrow number for replacements.

Does National Lock Supply sell genuine Arrow products?

Yes. National Lock Supply is a stocking distributor of genuine Arrow commercial locks and exit devices, with competitive pricing, real-time availability, and expert support to help you specify the right part. Browse the full Arrow line or contact us for project quotes and cross-references.